Category Archives: customer satisfaction

Automotive CX Summit – Dual Style to Customer Development?

“People liked going into the Apple Store, they liked to go somewhere to talk to a person face-to-face for support or to explain something. this is complex technology, it strikes me that’s the analogy the [automotive] industry should look at and say, “Ah-ha,” Munzel told AutoInformed during a phone interview. Continue reading

Posted in customer satisfaction, marketing, news analysis, sales | Tagged , , , , , , , | Leave a comment

Volkswagen America Launches Best SUV Warranty

Barring a competitive response, the six-year/72,000-mile coverage includes the powertrain coverage for engines, transmissions and the optional 4Motion all-wheel-drive system. Major competitors to Atlas, namely Ford Explorer, Honda Pilot, Toyota Highlander and Nissan Pathfinder, have a three-year/36,000-mile basic warranty and a five-year/60,000-mile powertrain coverage. Continue reading

Posted in customer satisfaction, milestones, new vehicle, news analysis, quality | Tagged , , , | Leave a comment

Technology Key for US Transportation Infrastructure

Department of Transportation (aka DOT) government employees responsible for the construction, management and maintenance of the main arteries that traverse the U.S should have comprehensive decision-making tools or so maintains Logicalis US, an international managed services provider. Continue reading

Posted in customer satisfaction, electronics, engineering, transportation | Tagged , , , , , , , , , , | Leave a comment

2017 Tigers or is that Kittens Ready for Home Opener

The home opener at Comerica Park is Friday, when the Tigers take on the Boston Red Sox. Ugh, you might remember a RHP named Porcello, the 2016 American League Cy Young award winner with the Red Sox who we blithely traded. Then there’s Mad Max Scherzer who barbecues batters with a different kind of slider Continue reading

Posted in customer satisfaction, news analysis, results | Tagged , , , , , , , | Leave a comment

Tesla True Believers Note Quality Problems, Still Love Brand

Quality troubles accompanying Tesla Model S and Model X have little influence on the gushing affection Tesla True Believers have for these cars and the brand. Continue reading

Posted in customer satisfaction, news analysis, people, quality | Tagged , , , , , , | Leave a comment

Digital Media is Dirty, Rife with Kickbacks, Fraudulent Claims

Years – if not decades – of abuse by digital media online ads with fraudulent or inflated traffic claims and ambiguous view-ability standards about how the ads actually appear on screens, have caused national advertisers to demand changes. Continue reading

Posted in customer satisfaction, fools 'n frauds, marketing | Tagged , , , , , , , | Leave a comment

Microsoft Licenses Toyota Connected Car Technology

Microsoft Corporation has a new licensing agreement with Toyota Corporation that includes broad coverage for connected car technologies needed for autonomous vehicles. Today’s agreement builds on a previous ones going back to 2011 that include their collaboration on the Azure-based Toyota Big Data Center. Whether customers will accept Giant Smartphones on wheels remains an open question. Continue reading

Posted in autonomous vehicles, customer satisfaction | Tagged , , , , , | Leave a comment

Is Automotive Brand Loyalty Real?

The latest study about auto brand loyalty in the UK says that consumers are habitual buyers, except when it comes to the make of car. The survey of 1,000 UK consumers, revealed that for their next purchase an overwhelming majority of used (81%) and new (76%) car buyers would choose the same type – used or new – of vehicle again. Continue reading

Posted in customer satisfaction, marketing, news analysis | Tagged , , , , , , , | Leave a comment

GEICO, Progressive Insurance Hit on Price Discrimination

Consumer Watchdog has petitioned the California Department of Insurance to reject GEICO’s and Progressive’s use of occupation in raising auto insurance rates. Continue reading

Posted in auto news, customer satisfaction, news analysis | Tagged , , , , , , , | Leave a comment

2016 Reliability Study – Ford F150 Not Recommended

Fiat-Chrysler continue to be a depressing example of Detroit’s lack of quality or care for its customers. The Fiat 500L, the most defect-prone new car for the past two years, is now only the seventh-most troublesome. No Fiat or Ram vehicle managed even an average reliability rating. Continue reading

Posted in customer satisfaction, quality | Tagged , , , , | Leave a comment

Bentley Testing Concierge Fuel Service in California

Owners open a Filld for Bentley app, choose a delivery time, and their fuel will be delivered wherever and whenever they require. This first-ever Connected Car integration means that customers don’t need to unlock the fuel cap themselves, or identify the car’s exact location as this is done for them securely through the Filld for Bentley service. Bentley predicts additional future benefits, including predictive fuel ordering where the car places an order for itself based on fuel level, location and customer preferences. Continue reading

Posted in customer satisfaction, marketing | Tagged , , , , , , | Leave a comment

House and Senate Democrats, Republicans Play Ball? Well, at the Annual Congressional Baseball Game…

This year, right-hand hitter Rep. Tom Rooney (R-Fla.) hit a walk-off single to right field, scoring the winning run (8-7) ending a seven year losing streak for error prone Republicans. There was plenty of political heckling from both sides of the diamond, but the Dems did not stage a sit-in on the field. Continue reading

Posted in customer satisfaction, people | Tagged , , , | Leave a comment

People Are Emotionally Attached to their Vehicles. Surprised?

“Various studies have shown that people are holding on to their cars and trucks longer than before, and what we’re seeing is a result of a personal attachment to their vehicles.” Continue reading

Posted in auto news, customer satisfaction | Tagged , , , | Leave a comment

NADA Opposes Credit Reform on Auto Lending Practices

the National Automobile Dealers Association (NADA) is lobbying members of the U.S. House Financial Services Committee to pass H.R. 1737, a bill that would repeal the Consumer Financial Protection Bureau’s (CFPB) 2013 guidance on fair auto lending practices Continue reading

Posted in customer satisfaction, news analysis | Tagged , , , , | Leave a comment

CFPB Scoffs at NADA FOIA Request on Auto Lending

The Consumer Financial Protection Bureau, aka CFPB, has rejected a Freedom of Information Act – FOIA – request by the National Automobile Dealers Association to release a memorandum that NADA alleges shows that the agency is seeking to exercise jurisdiction over auto dealers financing, which is prohibited under the Wall Street Reform and Consumer Protection Act of 2010, also called Dodd-Frank. Continue reading

Posted in customer satisfaction, litigation | Tagged , , , , , , | Leave a comment