Category Archives: customer satisfaction

Alcoa Escalates Global Attack on Workers

The Alcoa European Works Council (EWC) criticized Alcoa for failing to comply with European information and consultation regulations by not consulting with the EWC in advance and not providing the EWC adequate information. The Netherlands-based EWC has filed a court claim in the Netherlands in order to block the closure and layoff. Continue reading

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VW Group Quantum Algorithm Cuts Waiting for Passengers

Quantum computers can solve highly complex tasks such as traffic optimization much faster than conventional super-computers; and in some cases, a solution is only possible with quantum computers. For this future-oriented computing technology, Volkswagen sees considerable potential for new applications within the company and new business models. Continue reading

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Gen Eight 911 Undergoing Final Testing

By the time, testing is complete, the cars have been driven around three million kilometers in total. After all of this, every component of the car must function just as reliably as it did at the outset. Continue reading

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VW Commercial Vehicles Urges Drivers to Check Their Balls

Volkswagen Commercial Vehicles has created a TV advert with London-based production company Outside, directed by Jim Gilchrist, that uses its Working With You promise to remind men of the importance of getting themselves checked regularly. Continue reading

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Toyota Recalls Scion xA for Sudden Airbag Blowups

The Scion airbag can electrically short and damage the circuits in the system. This could cause the airbag warning lights to illuminate and the airbag(s) and seat belt pretensioner(s) to become deactivated; or it could cause those systems to inadvertently deploy. These conditions can increase the risk of injury or crash.
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Airbag Recalls on Ford 2010 Fusion, 2010-12 Lincoln MKZ Cars

In a crash requiring deployment of the passenger airbag, a bracket that secures the airbag inflator to the module housing may deform and allow gas that inflates the airbag to leak. Continue reading

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Jaguar Land Rover Vehicles Will Help Cure Motion Sickness?

Future Jaguar Land Rover vehicles will be able to tell if you’re feeling unwell and adjust settings to combat motion sickness. This – despite its apparent daftness – might be a good thing for captives of autonomous vehicles. Continue reading

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Toyota to Start New Car Subscription Service in Japan

Toyota wants to change from an automobile manufacturing company into – what else – a mobility company that offers a range of services to society of the future. Until now, Toyota has strengthened alliances between Toyota Group companies and other automobile manufacturers and new companies offering mobility services to create partnerships. The next steps are murky. Continue reading

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GM Collision Repair Network Growing

“Collision repair professionals are telling us they see how the Network can help make their business more efficient, speed up the repair process and give confidence that vehicles are repaired accurately and safely,” said John Eck, collision manager, GM Customer Care and Aftersales. Continue reading

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Center for Auto Safety Demands Recall of 2.9 Million 2011-2014 Kia and Hyundai Vehicles for Fires

There have been more than 220 consumer complaints regarding non-collision fires in these vehicles submitted to NHTSA and the Center for Auto Safety combined. Between June 12 and October 12, 2018, the Center learned of 103 additional fire reports, an 85% increase. Continue reading

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Ford Recalls 1.5 Million Focus Models for Bad Fuel Gages

The Ford recall announcement comes the morning after Ford Motor reported disappointing Q3 earnings which included major operational losses – Europe, China – as well as drops in market share for several regions. Consumer Reports yesterday also rated Ford Motor dependability – based on customer complaints – near the bottom of a list of all major automakers. Continue reading

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New Ford Ads Promise Smarter Vehicles Tomorrow

The ads talk about Ford’s new vehicles in the hot-selling SUV and truck segments, including the Ranger pickup, which starts production this month at Ford’s Michigan Assembly Plant, and the new Escape and Explorer on sale next year. Continue reading

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Consumers Can Save up to $3,000 on Auto Loan Packages?

In 2017, Americans spent $568.6 billion in auto loans1, yet 60 percent of buyers don’t know they can bring their own financing to the dealership. The company’s new Outside Financial (OF) Markup Index* reveals that, on average, new car buyers are charged $1,717 in hidden markups when arranging their loans through a dealer. Continue reading

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Marketing Wars – New Carfax Ad Campaign. Car Fox Restyled.

The new ads tell consumers – what else – that carfax.com is the best place to shop for used cars and get the most accurate pricing information. The new-look Car Fox advises car shoppers on how to find great used cars online and prevent paying too much for them in new national TV ads from Carfax. Continue reading

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Ford Selects Wind River Over-the-Air Update Technology

By creating what’s claimed to be the most minimal differential update possible during OTA updates, this approach offers the potential for cost reductions as well as an allegedly better experience for consumers. Continue reading

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