Category Archives: customer satisfaction

Connectivity is Good? Connectivity is Bad? Both? Time to Reflect, Emotions Perpetuate and Increase Divisiveness

Many experts praise the benefits of connectivity and easy access to knowledge in their everyday experiences. However, some rue digital life’s health-threatening qualities, loss of privacy and diminishing trust. Sound familiar? Continue reading

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Volkswagen Piloting Augmented Reality for Technicians

The tool – it’s said -can operate in loud workshop environments and dark and tight areas that need light. It also allows for hands-free use in rough environments. This virtual assistance could significantly reduce service time, as technicians will be supported throughout the diagnosis and repair of the vehicle. Continue reading

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Ford Enlarges Transit Fire Recall in North America

In potentially unsafe Transits, water intrusion into the module may result in rapid flashing of the turn signals, loss of the instrument cluster display, loss of heater and air conditioning controls, and loss of multimedia including radio, screens and the SYNC system. Continue reading

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Fewer Believe the Internet is Positive for Society

Those who were less positive offer a wider range of reasons. No single issue stands out. Some 25% of those who gave less-positive answers argued that the internet isolates people and encourages users to spend too much time with devices. Some 16% said the prevalence of fake news or false information was the reason for their belief that the internet was having a negative impact; 14% cited the effect of the internet on children, and 13% argued that it encouraged illegal activity. Just 5% expressed privacy concerns or worries about sensitive information being available online. Continue reading

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Top Ten 2018 Vehicles

Seven substantially revised or all-new new vehicles made the 2018 Annual Top Picks list from Consumer Reports: Toyota Corolla and Toyota Camry, Chevrolet Bolt, Kia Optima, Ford F-150, BMW X3 and Audi A4. Three of CR’s 10 Top Picks were … Continue reading

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Gutting Consumer Finance Protection Bureau Hurts Auto Biz

As a congressman, Mick Mulvaney sponsored legislation to abolish the CFPB. A White House budget proposal cuts funding for the CFPB by ~$150 million – 25% of its total budget. Mulvaney has already frozen hiring and put a temporary hold on payments to victims of illegal banking practices. Three to 5 million American households turn to payday loan companies whose storefronts in working class neighborhoods outnumber McDonalds and Starbucks. Continue reading

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Porsche Classic Supplies Parts from a 3D Printer

Let’s hope that this catches on – not only for collectors of rare classic cars – but for older vehicle or airplane owners of whatever ilk. It is not fake news that the absence of replacement items (or, ahem, ethics) leads to problems. Worst auto case, the car may be scrapped. Continue reading

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Happy New Year! Another 800,000 Deadly Takata Airbags Recalled

This latest recall addresses model year 2010 vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia. Continue reading

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Significant Stories, Trends of 2017. And 2018?

However, journalists staring down a blank screen, an opaque prelude to more 2018 deadlines, do not have the option to Tweet and constantly Run away from the responsibilities of the job. Here is AutoInformed on some significant automotive related stories of the 2017 year, with our wry awareness, as always, that columnists conduct their education – sometimes not perfectly informed – in public. Continue reading

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Most Say Trump Election Led to Worse Race Relations

In 2008, voters were more optimistic about how Barack Obama’s election would affect race relations than they were after Trump’s victory Continue reading

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Unions Battle Precarious Work, Global Warming at Shell

The meeting highlighted the increasing use of precarious workers and contracts, particularly in countries such as Nigeria, Argentina and the Netherlands. In Nigeria, studies have shown that Shell employs more than 50,000 contract workers compared to only 4,500 permanent employees. Continue reading

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Bad Breaks, err Brakes – 640,000+ Dodge Durango, Jeep Grand Cherokee SUVs Recalled for Brake Failures. Again.

Affected vehicles – and the failure rate is a, gulp, non-skid-mark producing 41%, yes 415 – may have had incorrect dealer installation of a brake booster shield as part of recall P14 (NHTSA 14V-154). Continue reading

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Deal in Ontario, Québec Class Actions against Ford. Quality, Customer Satisfaction, Repair Steps Taken in U.S., Mexico

If the Settlement is approved by the Ontario and Québec Courts, and if an owner submits a valid claim form and the required supporting documentation, Ford will reimburse certain out-of-pocket expenses incurred for repairs to address exhaust odor. Continue reading

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Chinese Junk Recall – Martha Stewart Whiteware Cake Knife

Macy’s Recalls Martha Stewart Whiteware Cake Knife and Server sets due to cutting hazard for users including U.S. Military personnel. Continue reading

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Lies and Deflections Worth Noting on Virgin Islands & Puerto Rico from Bureaucrats Doing Nothing to help U.S. Citizens

“We are dying, and you are killing us with the inefficiency, and the bureaucracy,” San Juan Mayor Carmen Yulín Cruz said Friday at a news conference. She highlighted donations from companies and others, including 200,000 pounds of food donated by Goya, as a contrast to federal help. Continue reading

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