Category Archives: customer satisfaction

Auto Shoppers Dumping Dealers for Online Buying

During the COVID-19 pandemic, 65% of automotive shoppers’ decision to purchase a vehicle was affected and 40% of shoppers delayed making a new vehicle purchase. As a result, more buyers are now willing to purchase their vehicles online instead of at a dealership. Continue reading

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Multi Problems with Automotive Multi-Media

“The majority of frequently occurring problems with multimedia and infotainment systems are design-related issues, many of which could be addressed through software updates to work out the bugs,” claimed Brent Gruber, senior director of global automotive quality at the J.D. Power consultancy. Continue reading

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Covid: Census Says Construction Better Off, More Optimistic Than Other Small Businesses

“These companies of one to 499 employees provided important new insights into the effects of the pandemic,” said Jane A. Callen of the Census Bureau. It doesn’t appear to have anything to do with the Trump Administration’s voter suppression efforts that us Federal Agencies such as Census to subvert our democracy. Continue reading

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Software – 2020 Corvette Recall for Trunk Release Failure

GM engineers determined that, under certain conditions, the voltage generated by the button is insufficient to wake the vehicle from sleep mode, rendering the button inoperative while the vehicle is in that mode. Continue reading

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Chinese Junk Watch – Intertex Recalls Blowers For Fires

Each blower has convenience outlets on the side of the unit to allow the blowers to be “daisy chained” (several blowers plugged together in series) or other devices to be plugged in.  Continue reading

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Most Say COVID Restrictions Nixed Too Quickly

As a growing number of states struggle with a drastic rise in corona virus cases, 69% of Americans say their greater concern is that state governments have been lifting restrictions on public activity too quickly. Continue reading

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Vehicle Love is Blind in Latest APEAL Study

The so-called APEAL Study Power contends measures an owner’s “emotional attachment to their new vehicle and in what areas that vehicle may not be delivering on all the positive experiences that were hoped for.” (Automotive Performance, Execution and Layout Study) Continue reading

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Ford Motor – Three More Safety Recalls in N.A.

It’s the latest example of how electronics can be adversely affected by poor designs that wreak havoc on customer satisfaction. Continue reading

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Census Bureau on Trump Economy

The Census Numbers are grim on the economy and its effects on voters. Continue reading

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Chinese Junk Watch – Cub Scout Pins Recalled for Lead

The pin’s face and shaft contain levels of lead that exceed the federal lead content ban. Lead is toxic if ingested by young children and can cause adverse health issues. Continue reading

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Duh – New Vehicle Quality Determined by Working Technology J.D. Power Says

In a victory of sorts, most domestic brands are above average. Seven domestic brands perform better than the overall industry average of 166 PP100. Continue reading

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NASCAR Finally Bans Confederate Traitors’ Flag at All Races, Venues and Properties

I know that if you ask NASCAR about what it has actively done to integrate the sport and its businesses over the decades – once you get past the self-interested ticket sales of its minority policies – and the deeds are sparse. Continue reading

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Hershey Swap Meet Cancelled!

With ongoing COVID-19 concerns and Pennsylvania’s legal constraints on more than 25 people gathering, the Hershey Region Chapter, has just said (30 May) on their Facebook page that the enduring event of 65 years taking place at the beginning of October is cancelled. Continue reading

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Honda Sets Records for Auto Production in China

The Trump Administration denied there was problem. In fact, President said that Covid would go away by April. And even now is falsely maintaining that its response could not have been better as unemployment is approaching Great Depression levels and more than 100,000 people have died… Continue reading

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Consumer Feelings on Future Mobility Technologies Declines

The quarterly study claims to be “the pulse of market readiness and acceptance for self-driving and battery-electric vehicles, as seen through the eyes of consumers and industry experts.” Continue reading

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