Category Archives: customer satisfaction

Unions Battle Precarious Work, Global Warming at Shell

The meeting highlighted the increasing use of precarious workers and contracts, particularly in countries such as Nigeria, Argentina and the Netherlands. In Nigeria, studies have shown that Shell employs more than 50,000 contract workers compared to only 4,500 permanent employees. Continue reading

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Bad Breaks, err Brakes – 640,000+ Dodge Durango, Jeep Grand Cherokee SUVs Recalled for Brake Failures. Again.

Affected vehicles – and the failure rate is a, gulp, non-skid-mark producing 41%, yes 415 – may have had incorrect dealer installation of a brake booster shield as part of recall P14 (NHTSA 14V-154). Continue reading

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Deal in Ontario, Québec Class Actions against Ford. Quality, Customer Satisfaction, Repair Steps Taken in U.S., Mexico

If the Settlement is approved by the Ontario and Québec Courts, and if an owner submits a valid claim form and the required supporting documentation, Ford will reimburse certain out-of-pocket expenses incurred for repairs to address exhaust odor. Continue reading

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Chinese Junk Recall – Martha Stewart Whiteware Cake Knife

Macy’s Recalls Martha Stewart Whiteware Cake Knife and Server sets due to cutting hazard for users including U.S. Military personnel. Continue reading

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Lies and Deflections Worth Noting on Virgin Islands & Puerto Rico from Bureaucrats Doing Nothing to help U.S. Citizens

“We are dying, and you are killing us with the inefficiency, and the bureaucracy,” San Juan Mayor Carmen Yulín Cruz said Friday at a news conference. She highlighted donations from companies and others, including 200,000 pounds of food donated by Goya, as a contrast to federal help. Continue reading

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Chinese Junk Watch – Dick’s Sporting Goods

At least 12 injuries have been reported because of broken tubes. Consumers should immediately stop using the recalled products and return them to the nearest Dick’s Sporting Goods store. People with a receipt will receive a full refund and consumers without a receipt will receive a store credit so they can possibly buy more Chinese junk. Continue reading

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Hurricane Harvey Once Again Raises Fraud in Auto Titles

Hurricane Harvey, aside from the ill-preparedness of government and the vast human tragedy that occurred – it is could hurt people far from the storm flooding if they buy a car flood car with a fraudulent or “washed” title. Continue reading

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Mercedes-Benz Starts Apprenticeship Program with U.S. Department of Veterans Affairs

Mercedes-Benz USA says it has received approval from the U.S. Department of Labor and Department of Veterans Affairs, including State Approving Agencies, to become what it claims is the first luxury automaker to offer a Registered Apprenticeship Program. Continue reading

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Automotive CX Summit – Dual Style to Customer Development?

“People liked going into the Apple Store, they liked to go somewhere to talk to a person face-to-face for support or to explain something. this is complex technology, it strikes me that’s the analogy the [automotive] industry should look at and say, “Ah-ha,” Munzel told AutoInformed during a phone interview. Continue reading

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Volkswagen America Launches Best SUV Warranty

Barring a competitive response, the six-year/72,000-mile coverage includes the powertrain coverage for engines, transmissions and the optional 4Motion all-wheel-drive system. Major competitors to Atlas, namely Ford Explorer, Honda Pilot, Toyota Highlander and Nissan Pathfinder, have a three-year/36,000-mile basic warranty and a five-year/60,000-mile powertrain coverage. Continue reading

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Technology Key for US Transportation Infrastructure

Department of Transportation (aka DOT) government employees responsible for the construction, management and maintenance of the main arteries that traverse the U.S should have comprehensive decision-making tools or so maintains Logicalis US, an international managed services provider. Continue reading

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2017 Tigers or is that Kittens Ready for Home Opener

The home opener at Comerica Park is Friday, when the Tigers take on the Boston Red Sox. Ugh, you might remember a RHP named Porcello, the 2016 American League Cy Young award winner with the Red Sox who we blithely traded. Then there’s Mad Max Scherzer who barbecues batters with a different kind of slider Continue reading

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Tesla True Believers Note Quality Problems, Still Love Brand

Quality troubles accompanying Tesla Model S and Model X have little influence on the gushing affection Tesla True Believers have for these cars and the brand. Continue reading

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Digital Media is Dirty, Rife with Kickbacks, Fraudulent Claims

Years – if not decades – of abuse by digital media online ads with fraudulent or inflated traffic claims and ambiguous view-ability standards about how the ads actually appear on screens, have caused national advertisers to demand changes. Continue reading

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Microsoft Licenses Toyota Connected Car Technology

Microsoft Corporation has a new licensing agreement with Toyota Corporation that includes broad coverage for connected car technologies needed for autonomous vehicles. Today’s agreement builds on a previous ones going back to 2011 that include their collaboration on the Azure-based Toyota Big Data Center. Whether customers will accept Giant Smartphones on wheels remains an open question. Continue reading

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