-
Recent Posts
- Maven Gig Expands to San Francisco
- American Airlines Using Toxic Uniforms Made in Asia
- Magna to Make BMW 5-Series Plug-in Hybrid
- Truck Sales Can’t Pick Up Slack from Sliding May Car Sales
- Chevrolet Corvette Z06 Owners Sue GM
- Automotive CX Summit – Dual Style to Customer Development?
- First Non-Toxic Garage Floor Coating Claimed
- Kiss Your Privacy Goodbye as Mastermind Grows
- Canada Moves Ahead on Fuel Cell Vehicles
- Eleven Japanese Firms to Share Building of Hydrogen Stations
- GM Shareholders Reject Greenlight Overwhelmingly
- Lawsuit Claims Emissions Cheating in GM Duramax Diesels
- US v Fiat Chrysler on Diesel Emissions Defeat Devices
- Mark Fields Out, Jim Hackett in as Ford Motor CEO
- Milestones – One Millionth Porsche 911
Recent Comments
- Geno on Toyota to Use Hydrogen Fuel Cells for Zero Emission Trucking
- Autocrat on Dieselgate: Volkswagen Cuts Deal with FTC and Plaintiffs
- Autocrat on 2018 S-Class Takes Driver Assistance Upward?
- Mary Nichols on California, Quebec Results on Joint Cap-And-Trade Auction
- Autocrat on Spring Hill Gets More GM Capital
Archives
Meta
Category Archives: customer satisfaction
Automotive CX Summit – Dual Style to Customer Development?
“People liked going into the Apple Store, they liked to go somewhere to talk to a person face-to-face for support or to explain something. this is complex technology, it strikes me that’s the analogy the [automotive] industry should look at and say, “Ah-ha,” Munzel told AutoInformed during a phone interview. Continue reading
Posted in customer satisfaction, marketing, news analysis, sales
Tagged apple, autoinformed, autoinformed.com, CX Summit, Erick derr, john munzel, Ken Zino, WardsAuto
Leave a comment
Volkswagen America Launches Best SUV Warranty
Barring a competitive response, the six-year/72,000-mile coverage includes the powertrain coverage for engines, transmissions and the optional 4Motion all-wheel-drive system. Major competitors to Atlas, namely Ford Explorer, Honda Pilot, Toyota Highlander and Nissan Pathfinder, have a three-year/36,000-mile basic warranty and a five-year/60,000-mile powertrain coverage. Continue reading
Technology Key for US Transportation Infrastructure
Department of Transportation (aka DOT) government employees responsible for the construction, management and maintenance of the main arteries that traverse the U.S should have comprehensive decision-making tools or so maintains Logicalis US, an international managed services provider. Continue reading
2017 Tigers or is that Kittens Ready for Home Opener
The home opener at Comerica Park is Friday, when the Tigers take on the Boston Red Sox. Ugh, you might remember a RHP named Porcello, the 2016 American League Cy Young award winner with the Red Sox who we blithely traded. Then there’s Mad Max Scherzer who barbecues batters with a different kind of slider Continue reading
Posted in customer satisfaction, news analysis, results
Tagged autoinformed, autoinformed.com, Brad Ausmus, Chevrolet, detroit tigers, Ken Zino, mlb, MLB 2017 season
Leave a comment
Tesla True Believers Note Quality Problems, Still Love Brand
Quality troubles accompanying Tesla Model S and Model X have little influence on the gushing affection Tesla True Believers have for these cars and the brand. Continue reading
Microsoft Licenses Toyota Connected Car Technology
Microsoft Corporation has a new licensing agreement with Toyota Corporation that includes broad coverage for connected car technologies needed for autonomous vehicles. Today’s agreement builds on a previous ones going back to 2011 that include their collaboration on the Azure-based Toyota Big Data Center. Whether customers will accept Giant Smartphones on wheels remains an open question. Continue reading
GEICO, Progressive Insurance Hit on Price Discrimination
Consumer Watchdog has petitioned the California Department of Insurance to reject GEICO’s and Progressive’s use of occupation in raising auto insurance rates. Continue reading
2016 Reliability Study – Ford F150 Not Recommended
Fiat-Chrysler continue to be a depressing example of Detroit’s lack of quality or care for its customers. The Fiat 500L, the most defect-prone new car for the past two years, is now only the seventh-most troublesome. No Fiat or Ram vehicle managed even an average reliability rating. Continue reading
Posted in customer satisfaction, quality
Tagged 2016 Auto Reliability, autoinformed, autoinformed.com, consumer reports, Ken Zino
Leave a comment
Bentley Testing Concierge Fuel Service in California
Owners open a Filld for Bentley app, choose a delivery time, and their fuel will be delivered wherever and whenever they require. This first-ever Connected Car integration means that customers don’t need to unlock the fuel cap themselves, or identify the car’s exact location as this is done for them securely through the Filld for Bentley service. Bentley predicts additional future benefits, including predictive fuel ordering where the car places an order for itself based on fuel level, location and customer preferences. Continue reading
House and Senate Democrats, Republicans Play Ball? Well, at the Annual Congressional Baseball Game…
This year, right-hand hitter Rep. Tom Rooney (R-Fla.) hit a walk-off single to right field, scoring the winning run (8-7) ending a seven year losing streak for error prone Republicans. There was plenty of political heckling from both sides of the diamond, but the Dems did not stage a sit-in on the field. Continue reading
Posted in customer satisfaction, people
Tagged autoinformed, autoinformed.com, Congressional Baseball Game, Ken Zino
Leave a comment
People Are Emotionally Attached to their Vehicles. Surprised?
“Various studies have shown that people are holding on to their cars and trucks longer than before, and what we’re seeing is a result of a personal attachment to their vehicles.” Continue reading
Posted in auto news, customer satisfaction
Tagged autoinformed, autoinformed.com, eBay, Ken Zino
Leave a comment
NADA Opposes Credit Reform on Auto Lending Practices
the National Automobile Dealers Association (NADA) is lobbying members of the U.S. House Financial Services Committee to pass H.R. 1737, a bill that would repeal the Consumer Financial Protection Bureau’s (CFPB) 2013 guidance on fair auto lending practices Continue reading
Posted in customer satisfaction, news analysis
Tagged auto lending, autoinformed, autoinformed.com, Ken Zino, nada
Leave a comment
CFPB Scoffs at NADA FOIA Request on Auto Lending
The Consumer Financial Protection Bureau, aka CFPB, has rejected a Freedom of Information Act – FOIA – request by the National Automobile Dealers Association to release a memorandum that NADA alleges shows that the agency is seeking to exercise jurisdiction over auto dealers financing, which is prohibited under the Wall Street Reform and Consumer Protection Act of 2010, also called Dodd-Frank. Continue reading
Posted in customer satisfaction, litigation
Tagged auto lending practices, auto loan abuses, autoinformed, autoinformed.com, cfpb, Ken Zino, nada
Leave a comment