Category Archives: customer satisfaction

VW Beetle Ensnared in Takata Airbag Recall

VW maintains that the Takata SDI-D driver frontal airbag inflators installed in the recalled vehicles currently do not pose an unreasonable risk to motor vehicle safety to drivers of affected vehicles. “Based on its prior conversations with NHTSA, Volkswagen understands that the Agency is concerned that after additional time, the airbag inflator may not perform properly in the event of a crash,” VW said. Continue reading

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Small Business Pulse Weak – Large Negative Covid Effects

A tip of the AutoInformed racing helmet to Census Bureau employees for doing their jobs whilst under constant and ongoing attacks from the Republicans and COVID19.  Help is on the way for others, but it took the election of President Biden to signal the beginning of the beginning of recovery on 20 January 2021 at noon. Better late than never. But for the suffering it’s small compensation for enduring a President for four years who – based on his actions in office was unemployed all the while being pampered, housed, fed and subsidized – aka welfare for the rich –  by taxpayers he disdains. Continue reading

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Honda Recalls a Recall on 2002-06 CR-V Models for Fire Hazard

What started out as a recall on CR-V power window master switches has resulted in a recall of that recall because the recall fix (NHTSA ID 12V-486) of applying butyl tape to seal the power window master switch (PWMS) from moisture was “insufficient.” Continue reading

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Honda Recalls 737,000 Accord, Insight Cars for Bad Software

These Hondas fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 103, “Windshield Defrosting and Defogging Systems” and number 111, “Rear Visibility” as well as FMVSS numbers 104, 108, 114, 118, and 305. Continue reading

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Ford Motor Announces Safety Defect Recalls on 2020-21 Ford Explorers, E-Series, and Lincoln Aviators

Ford Motor Company issued three safety recalls in North America this morning. Recalled are 2021 Ford E-Series vehicles with the 7.3-liter engine, as well as 2020-21 Ford Explorer and Lincoln Aviator SUVs. Continue reading

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COVID Changes – Digital Auto Lending Infected

“The pandemic has severely disrupted dealer-lender communication, with many dealers reporting that lenders were delayed or not available when they needed them, or not able to assist in a timely manner,” said Patrick Roosenberg, director of automotive finance intelligence at J.D. Power. This of course begs the question of there’s another solution – such as borrowers dealing directly digitally with lenders, which will eliminate a lucrative profit center at dealerships. Continue reading

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US Cuts Deal with UAW Union on Reform, Corruption and Fraud

In a partial UAW victory, the civil lawsuit was not filed pursuant to the federal anti-racketeering RICO law because the investigation by the United States did not uncover any involvement by organized crime or the mafia in the operations of the UAW. Instead, the civil complaint sets forth in detail a series of corrupt and fraudulent acts by former officers and board members of the UAW, as well as executives of Fiat Chrysler Automobiles. GM’s RICO lawsuit against FCA is ongoing. Continue reading

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A £70,000 Drink? Warns RoadSmart Charity

The charity has calculated that the personal financial cost of drink driving could be as high as £70,000 ($93,715) or more when considering fines, legal fees, higher car insurance premiums, alternative transport costs and potential loss of earnings following conviction. Continue reading

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Grim Survey – a Nation of Broke and Broken Shopkeepers?

Mnuchin is likely trying to stop President elect Biden’s next Treasury secretary extending relief to state and local governments.

The Federal Reserve – in what AutoInformed says is the latest example of the ugly, vindictive politics of the defeat at the ballot box of the impeached and lame-duck Trump – responded with a statement claiming it “would prefer that the full suite of emergency facilities established during the corona-virus pandemic continue to serve their important role as a backstop for our still-strained and vulnerable economy.” Fed Chair Jerome Powell earlier in the week said there was a need for the programs to continue.  Continue reading

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Covid Casualties – Consumers Forcing Digital Auto Financing as Trump Sulks and Virus Continues to Spread

It’s just another example of how the ongoing Covid crisis will change well-established business practices in the auto industry. Auto dealers, who tend to be Republican in AutoInformed’s experience can thank the ousted -ex-president Trump for this very real threat to their profitability. Wearing a mask won’t help the spread of this change as Covid continues to expand unabated due to the lack of a national policy – one that won’t be forthcoming until January 20th 2021. Continue reading

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Federal Reserve President on Do Nothing Republicans – The Economy Goes Where The Virus Goes

“Fiscal support is really critical. When Congress came out with the CARES Act, we saw immediately how that cushioned households and small businesses and helped them get through the virus. The virus is still with us, so more is needed. … If we don’t get that, then this is a mini fiscal cliff, maybe even a major fiscal cliff… Continue reading

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Safran Won’t Deal with Black Women in Mississippi

Workers United has bargained with Safran since September for a new agreement. Negotiations broke down when the employer refused to accept pay increases for the coming three years and insisted that they would be able to use any criteria to lay-off or recall workers. Safran already has the right to lay-off and recall employees in tiers of most efficient workers and least efficient workers. Continue reading

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October – Smart Mobility Cyber Incidents. 7 Deadly Threats

Upstream’s AutoThreat Intelligence analyzes and circulate cyber-threat intelligence specific to the automotive sector. Here’s the latest list of the most interesting incidents – the 7 Deadly sins so to speak of the Cyber Word.  Continue reading

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Ford Recalls 375,200 Explorer SUVs – Recalling a Prior Recall

Some affected Explorers, sold or registered in rust inducing areas of North American states and provinces where corrosion is common, have experienced a fracture of the outboard section of the rear suspension toe link after completion of a prior safety recall repair. A fracture of a rear toe link significantly diminishes steering control, increasing the risk of a crash. Ford is aware of 13 reports of accidents and six reports of injuries related to this condition. Continue reading

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Covid – Drastic Changes to Commuting Have Slight Effect on Feelings about EVs and Self-Driving Technologies?

While the ongoing Covid plague has drastically changed American lives, what’s not new is that Inexperience and Lack of Knowledge Remain Barriers for Acceptance of EVs and Self-Driving Technologies. Nonetheless, automakers are investing heavily in electrification and self-driving technology despite an absence of substantive consumer interest in either. Continue reading

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