Category Archives: customer satisfaction

Carvana Launches First Vending Machine in California

Customers that choose to pick up their vehicle at the Car Vending Machine are greeted by a Customer Advocate and receive a commemorative, oversized Carvana coin to activate the fully automated vending process, taking only minutes to complete the transaction compared to hours spent at the dealership. Continue reading

Posted in customer satisfaction, marketing, people | Tagged , , , | Leave a comment

UAW Post Chattanooga Loss Calls for Labor Law Reviews

In the end, the difference between a unionized workplace and one without real worker representation was narrow: 833 employees voted against union representation and 776 in favor, a difference of merely 29 votes. Continue reading

Posted in customer satisfaction, labor issues | Tagged , , , , , | Leave a comment

Hispanics and Millennials – Big Changes in 2020 Electorate

Non-whites will account for a third of eligible voters – their largest share ever – driven by long-term increases among certain groups, especially Hispanics. At the same time, one-in-ten eligible voters will be members of Generation Z,  the Americans who will be between the ages 18 and 23 next year. That will occur as Millennials and all other older generations account for a smaller share of eligible voters than they did in 2016. Continue reading

Posted in customer satisfaction, fools 'n frauds, news analysis, people | Tagged , , , , , | Leave a comment

Government Trust at / or Near Historic Low Levels

Trust in government began eroding during the 1960s, amid the escalation of the Vietnam War, and the decline continued in the 1970s with the Watergate scandal and worsening economic struggles. Continue reading

Posted in customer satisfaction, people | Tagged , , , | Leave a comment

GM Strikes Out Against Usually Winless UAW as Mexican-Made Blazer Pulled from Opening Day Lineup in Detroit

As AutoInformed has covered extensively since November 2018 when GM said it will idle five plants in North America this year and early next year – affecting more than 6000 jobs – the Oshawa shut-out was minor league with major league and world-wide consequences. Continue reading

Posted in AutoInformed Editorial, customer satisfaction, fools 'n frauds, labor issues, recalls | Leave a comment

Chinese Junk Watch – Crate and Barrel Milk Bottles

Consumers should immediately stop using the recalled milk bottles and contact Crate and Barrel to receive a full refund. The firm has acknowledged one report of the straw breaking. No injuries have been reported. Continue reading

Posted in customer satisfaction, manufacturing, safety | Tagged , , , , , , , | Leave a comment

Ghosn to be Gone at Next Nissan Shareholders Meeting

Renault-Nissan-Mitsubishi is today the world’s largest automotive partnership, with combined sales of more than 10.6 million vehicles. Continue reading

Posted in customer satisfaction, financial results, milestones, news analysis, people | Tagged , , , , , , , , , , , , , | Leave a comment

Unifor Boycott Threatens Damage for Ontario Workers GM Says

“GM is arrogant enough to think it can rob Canada of jobs without repercussions,” said Unifor National President Jerry Dias, who resisted the boycott at first. “GM is making a choice to increase manufacturing in Mexico while it abandons communities that have supported it for generations but make no mistake Canadian and American consumers also have a choice,” he concluded. Continue reading

Posted in customer satisfaction, economy, labor issues, milestones, news, news analysis, people | Tagged , , , , , , , , , , , , | Leave a comment

Cabrera Rides in Corvette at NAIAS after Disastrous 2018

“I want to be dangerous,” Cabrera said during a pre-season press conference. Cabrera his been enmeshed in a messy and very expensive legal tangle between his wife and mistress, both of whom have children by him. Continue reading

Posted in customer satisfaction, marketing, news, people, performance | Tagged , , , , , , , , , , , | 1 Comment

Rolls-Royce Cullinan Opens Ski Season with Alpine Studio

There, existing and prospective buyers of the marque can experience the capability of the new Rolls-Royce Cullinan SUV, on-piste and off-piste, as well as Dawn, the brand’s Drophead Coupé. Continue reading

Posted in customer satisfaction, marketing, new vehicle, people | Tagged , , , , , , , , | Leave a comment

Autonomous Vehicle System Oops! New 2019 Lincoln Nautilus Recall for Hands On/Off Detection Warnings

If this safety defect occurs, the hands on/off detection system may not alert the driver to place his or her hands back on the steering wheel, which could increase the risk of a crash. Such systems are building blocks for autonomous vehicles. Continue reading

Posted in autonomous vehicles, customer satisfaction, electronics, safety | Tagged , , , , , , , | Leave a comment

Ford Again Expands Takata Air Bag Recall to 1,000,000 Vehicles

This safety recall represents the addition of previously recalled vehicles to include more model years within the geographic zones defined earlier by National Highway Traffic Safety Administration. Continue reading

Posted in customer satisfaction, engineering, litigation, recalls, safety | Tagged , , , , , , , , , | Leave a comment

Hyundai Motor Claims World’s First Smart Fingerprint Technology. Big Convenience or Electronic Big Brother?

To unlock the vehicle, the driver places a finger on the sensor located on the door handle. The encrypted fingerprint information will be identified and delivered to the fingerprint controller inside the vehicle. The driver can also easily start the vehicle by touching the ignition that is also equipped with a fingerprint scanning sensor. Continue reading

Posted in auto news, customer satisfaction, electronics, marketing, milestones | Tagged , , , , , , , , , | Leave a comment

Car Rental Rate Holiday Rip-Offs

Travelers in need of a rental car in Seattle this Christmas will pay a lot more than usual. According to a new survey from CheapCarRental.net, rental car rates have nearly quadrupled in the city for the holidays. Continue reading

Posted in customer satisfaction, news analysis, prices | Tagged , , , , , , , , | Leave a comment

Fires! Ford Recalls 874,000 F-150 and Super Duty Trucks

Ford says that the safety defect only exists while the vehicle is parked, and the block heater cable is plugged into an electrical outlet. This, of course, is the sole purpose of a block heater. Continue reading

Posted in customer satisfaction, electronics, recalls, safety | Tagged , , , , , , , , , | Leave a comment