Category Archives: customer satisfaction

Grim Survey – a Nation of Broke and Broken Shopkeepers?

Mnuchin is likely trying to stop President elect Biden’s next Treasury secretary extending relief to state and local governments.

The Federal Reserve – in what AutoInformed says is the latest example of the ugly, vindictive politics of the defeat at the ballot box of the impeached and lame-duck Trump – responded with a statement claiming it “would prefer that the full suite of emergency facilities established during the corona-virus pandemic continue to serve their important role as a backstop for our still-strained and vulnerable economy.” Fed Chair Jerome Powell earlier in the week said there was a need for the programs to continue.  Continue reading

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Covid Casualties – Consumers Forcing Digital Auto Financing as Trump Sulks and Virus Continues to Spread

It’s just another example of how the ongoing Covid crisis will change well-established business practices in the auto industry. Auto dealers, who tend to be Republican in AutoInformed’s experience can thank the ousted -ex-president Trump for this very real threat to their profitability. Wearing a mask won’t help the spread of this change as Covid continues to expand unabated due to the lack of a national policy – one that won’t be forthcoming until January 20th 2021. Continue reading

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Federal Reserve President on Do Nothing Republicans – The Economy Goes Where The Virus Goes

“Fiscal support is really critical. When Congress came out with the CARES Act, we saw immediately how that cushioned households and small businesses and helped them get through the virus. The virus is still with us, so more is needed. … If we don’t get that, then this is a mini fiscal cliff, maybe even a major fiscal cliff… Continue reading

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Safran Won’t Deal with Black Women in Mississippi

Workers United has bargained with Safran since September for a new agreement. Negotiations broke down when the employer refused to accept pay increases for the coming three years and insisted that they would be able to use any criteria to lay-off or recall workers. Safran already has the right to lay-off and recall employees in tiers of most efficient workers and least efficient workers. Continue reading

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October – Smart Mobility Cyber Incidents. 7 Deadly Threats

Upstream’s AutoThreat Intelligence analyzes and circulate cyber-threat intelligence specific to the automotive sector. Here’s the latest list of the most interesting incidents – the 7 Deadly sins so to speak of the Cyber Word.  Continue reading

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Ford Recalls 375,200 Explorer SUVs – Recalling a Prior Recall

Some affected Explorers, sold or registered in rust inducing areas of North American states and provinces where corrosion is common, have experienced a fracture of the outboard section of the rear suspension toe link after completion of a prior safety recall repair. A fracture of a rear toe link significantly diminishes steering control, increasing the risk of a crash. Ford is aware of 13 reports of accidents and six reports of injuries related to this condition. Continue reading

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Covid – Drastic Changes to Commuting Have Slight Effect on Feelings about EVs and Self-Driving Technologies?

While the ongoing Covid plague has drastically changed American lives, what’s not new is that Inexperience and Lack of Knowledge Remain Barriers for Acceptance of EVs and Self-Driving Technologies. Nonetheless, automakers are investing heavily in electrification and self-driving technology despite an absence of substantive consumer interest in either. Continue reading

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Ferrari Recalls 812 Superfast for Rear Glass Blowouts

Ferrari ultimately determined that the problem of the component could entail the full detachment of the rear window from the vehicle, thereby potentially creating a road hazard and increasing the safety-risk of a crash for following traffic. Continue reading

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ZF Seatbelt Retractor Recall Bites Corvette, Jeep, Ram

The safety defect appeared at GM during barrier testing of a 2023 model year Corvette. GM worked with ZF to analyze the root cause of the retractor failure, including teardowns, computer analysis, and CAE simulations. That analysis showed that the retractor failure was caused by the locking mechanism not being properly engaged. The same part is used on current production models. Continue reading

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Covid Casualties – U.S. and China Images Declining

Few in the countries surveyed have confidence in the leader of either the U.S. or China, and many are critical of how both countries have handled the coronavirus outbreak. On most measures included in the survey, people are even more critical of the U.S. than of China. However more still have favorable opinions of the U.S. Continue reading

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Governors Cuomo, Whitmer Call for Investigation Into Trump Administration’s Politicization of Pandemic Response 

“It is an inarguable fact that the United States has had the worst response to the COVID-19 virus of any nation in the world. Nearly 7 million Americans have tested positive for the virus, and more than 200,000 Americans have been killed by it — both more than any other country. The unprecedented and unacceptable scale of this tragedy is the direct result of President Trump and the federal government’s deceit, political self-dealing, and incompetence, they said. This in effect echoes the “we hold these truths to be self-evident” language of  Thomas Jefferson who despised despots who ruled for their own personal gains. Continue reading

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Auto Shoppers Dumping Dealers for Online Buying

During the COVID-19 pandemic, 65% of automotive shoppers’ decision to purchase a vehicle was affected and 40% of shoppers delayed making a new vehicle purchase. As a result, more buyers are now willing to purchase their vehicles online instead of at a dealership. Continue reading

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Multi Problems with Automotive Multi-Media

“The majority of frequently occurring problems with multimedia and infotainment systems are design-related issues, many of which could be addressed through software updates to work out the bugs,” claimed Brent Gruber, senior director of global automotive quality at the J.D. Power consultancy. Continue reading

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Covid: Census Says Construction Better Off, More Optimistic Than Other Small Businesses

“These companies of one to 499 employees provided important new insights into the effects of the pandemic,” said Jane A. Callen of the Census Bureau. It doesn’t appear to have anything to do with the Trump Administration’s voter suppression efforts that us Federal Agencies such as Census to subvert our democracy. Continue reading

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Software – 2020 Corvette Recall for Trunk Release Failure

GM engineers determined that, under certain conditions, the voltage generated by the button is insufficient to wake the vehicle from sleep mode, rendering the button inoperative while the vehicle is in that mode. Continue reading

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