Category Archives: customer satisfaction

More Than 80% of US Businesses Don’t Employ People?

The three states with the largest number of non-employer establishments are Texas (79.5%), Georgia (79.4%) and Florida (79.0%). North Dakota is the only state where more than 30% of the establishments have paid employees. Continue reading

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Fix! IMSA Takes Pro Wrestling Approach to Mollify Owners

Welcome to the politics of racing – not one where racing improves the breed, but rather racing improves the IMSA pocketbook. Continue reading

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U.S. Diversity-Visa Lottery Requests Near Record

Under a different, centuries old – and now thoroughly politicized program President Trump is and has been using rages against “chain migration” to feed his base (both the political sense and the moral sense). Trump apparently now wants to end family-preference immigration visas, after his his in-laws Viktor and Amalija Knavs were granted U.S. citizenship through the first lady’s sponsorship. Continue reading

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Ford Issues Two Safety Defect Recalls for Fires

Ford admits that it is aware of “some fire reports.” Continue reading

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Autonomous Vehicle Market – CAGR of 39.47% 2019-2026

Currently, the North America dominates the market, followed by Europe. In 2019, the U.S. is expected to remain dominant in the North America market, while the UK is projected to lead the overall market in Europe. Continue reading

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SAE to Administer Autonomous Testing Program

The program is long, long overdue with Google and automakers such as Daimler, GM, Ford and FCA – among others – are well underway to turning loose on the untrained public semi-automated and fully automated vehicles. Waymo – the Google driverless car will be in service in Arizona this fall. Apple is expanding its fleet of driverless vehicles in California. Continue reading

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Repetitive Motion Injuries Cut by Exoskeletal Technology

Since 2005, Ford says incidents in global facilities that resulted in lost time fell 75%. The 2018 incident rate was one of the lowest on record. Ford is introducing wearable technology globally after a successful trial in two U.S. plants. Continue reading

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Connectivity is Good? Connectivity is Bad? Both? Time to Reflect, Emotions Perpetuate and Increase Divisiveness

Many experts praise the benefits of connectivity and easy access to knowledge in their everyday experiences. However, some rue digital life’s health-threatening qualities, loss of privacy and diminishing trust. Sound familiar? Continue reading

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Volkswagen Piloting Augmented Reality for Technicians

The tool – it’s said -can operate in loud workshop environments and dark and tight areas that need light. It also allows for hands-free use in rough environments. This virtual assistance could significantly reduce service time, as technicians will be supported throughout the diagnosis and repair of the vehicle. Continue reading

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Ford Enlarges Transit Fire Recall in North America

In potentially unsafe Transits, water intrusion into the module may result in rapid flashing of the turn signals, loss of the instrument cluster display, loss of heater and air conditioning controls, and loss of multimedia including radio, screens and the SYNC system. Continue reading

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Fewer Believe the Internet is Positive for Society

Those who were less positive offer a wider range of reasons. No single issue stands out. Some 25% of those who gave less-positive answers argued that the internet isolates people and encourages users to spend too much time with devices. Some 16% said the prevalence of fake news or false information was the reason for their belief that the internet was having a negative impact; 14% cited the effect of the internet on children, and 13% argued that it encouraged illegal activity. Just 5% expressed privacy concerns or worries about sensitive information being available online. Continue reading

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Top Ten 2018 Vehicles

Seven substantially revised or all-new new vehicles made the 2018 Annual Top Picks list from Consumer Reports: Toyota Corolla and Toyota Camry, Chevrolet Bolt, Kia Optima, Ford F-150, BMW X3 and Audi A4. Three of CR’s 10 Top Picks were … Continue reading

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Gutting Consumer Finance Protection Bureau Hurts Auto Biz

As a congressman, Mick Mulvaney sponsored legislation to abolish the CFPB. A White House budget proposal cuts funding for the CFPB by ~$150 million – 25% of its total budget. Mulvaney has already frozen hiring and put a temporary hold on payments to victims of illegal banking practices. Three to 5 million American households turn to payday loan companies whose storefronts in working class neighborhoods outnumber McDonalds and Starbucks. Continue reading

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Porsche Classic Supplies Parts from a 3D Printer

Let’s hope that this catches on – not only for collectors of rare classic cars – but for older vehicle or airplane owners of whatever ilk. It is not fake news that the absence of replacement items (or, ahem, ethics) leads to problems. Worst auto case, the car may be scrapped. Continue reading

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Happy New Year! Another 800,000 Deadly Takata Airbags Recalled

This latest recall addresses model year 2010 vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia. Continue reading

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