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Category Archives: customer satisfaction
Multi Problems with Automotive Multi-Media
“The majority of frequently occurring problems with multimedia and infotainment systems are design-related issues, many of which could be addressed through software updates to work out the bugs,” claimed Brent Gruber, senior director of global automotive quality at the J.D. Power consultancy. Continue reading
Covid: Census Says Construction Better Off, More Optimistic Than Other Small Businesses
“These companies of one to 499 employees provided important new insights into the effects of the pandemic,” said Jane A. Callen of the Census Bureau. It doesn’t appear to have anything to do with the Trump Administration’s voter suppression efforts that us Federal Agencies such as Census to subvert our democracy. Continue reading
Software – 2020 Corvette Recall for Trunk Release Failure
GM engineers determined that, under certain conditions, the voltage generated by the button is insufficient to wake the vehicle from sleep mode, rendering the button inoperative while the vehicle is in that mode. Continue reading
Posted in customer satisfaction, quality, safety
Tagged auto industry commentary, autoinformed, autoinformed.com, corvette recalls, FMVSS 401, Ken Zino, nhtsa
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Chinese Junk Watch – Intertex Recalls Blowers For Fires
Each blower has convenience outlets on the side of the unit to allow the blowers to be “daisy chained” (several blowers plugged together in series) or other devices to be plugged in. Continue reading
Most Say COVID Restrictions Nixed Too Quickly
As a growing number of states struggle with a drastic rise in corona virus cases, 69% of Americans say their greater concern is that state governments have been lifting restrictions on public activity too quickly. Continue reading
Vehicle Love is Blind in Latest APEAL Study
The so-called APEAL Study Power contends measures an owner’s “emotional attachment to their new vehicle and in what areas that vehicle may not be delivering on all the positive experiences that were hoped for.” (Automotive Performance, Execution and Layout Study) Continue reading
Ford Motor – Three More Safety Recalls in N.A.
It’s the latest example of how electronics can be adversely affected by poor designs that wreak havoc on customer satisfaction. Continue reading
Posted in customer satisfaction, quality, recalls, safety
Tagged auto industry commentary, autoinformed, autoinformed.com, ford recalls, Ken Zino, nhtsa
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Census Bureau on Trump Economy
The Census Numbers are grim on the economy and its effects on voters. Continue reading
Chinese Junk Watch – Cub Scout Pins Recalled for Lead
The pin’s face and shaft contain levels of lead that exceed the federal lead content ban. Lead is toxic if ingested by young children and can cause adverse health issues. Continue reading
Duh – New Vehicle Quality Determined by Working Technology J.D. Power Says
In a victory of sorts, most domestic brands are above average. Seven domestic brands perform better than the overall industry average of 166 PP100. Continue reading
NASCAR Finally Bans Confederate Traitors’ Flag at All Races, Venues and Properties
I know that if you ask NASCAR about what it has actively done to integrate the sport and its businesses over the decades – once you get past the self-interested ticket sales of its minority policies – and the deeds are sparse. Continue reading
Hershey Swap Meet Cancelled!
With ongoing COVID-19 concerns and Pennsylvania’s legal constraints on more than 25 people gathering, the Hershey Region Chapter, has just said (30 May) on their Facebook page that the enduring event of 65 years taking place at the beginning of October is cancelled. Continue reading
Honda Sets Records for Auto Production in China
The Trump Administration denied there was problem. In fact, President said that Covid would go away by April. And even now is falsely maintaining that its response could not have been better as unemployment is approaching Great Depression levels and more than 100,000 people have died… Continue reading
Consumer Feelings on Future Mobility Technologies Declines
The quarterly study claims to be “the pulse of market readiness and acceptance for self-driving and battery-electric vehicles, as seen through the eyes of consumers and industry experts.” Continue reading
Auto Shoppers Dumping Dealers for Online Buying
During the COVID-19 pandemic, 65% of automotive shoppers’ decision to purchase a vehicle was affected and 40% of shoppers delayed making a new vehicle purchase. As a result, more buyers are now willing to purchase their vehicles online instead of at a dealership. Continue reading →