Ford Motor Company is expanding its GoRide Health non-emergency medical transportation business nationwide, starting with Ohio. Virtually unknown, GoRide Health expects to deliver thousands of rides per day in six cities by the end of the year.
GoRide Health is operating in Toledo now, with service coming to Cincinnati, Cleveland and Columbus by the end of the year. Later this year, the business plans to begin offering its services in major cities in Florida, beginning with Miami. In 2020, it plans to expand to several other states, including North Carolina, Louisiana, Texas, and California.
The startup transportation service spent more than a year on its operations and customer experience in Southeast Michigan. GoRide Health’s 95% on-time rate through the first quarter of the year – has attracted the attention of large managed care organizations, it’s claimed.
“Despite a critical and growing need across our country, most patients are unable to find reliable transportation and drivers who understand their needs. GoRide Health can fill that gap,” said Minyang Jiang (MJ), CEO of GoRide Health.
In addition to expanding its non-emergency medical transportation service to managed care organizations, GoRide Health is expanding service to assist city transit agencies, with the first being the Greater Dayton Regional Transit Authority (RTA) in Ohio.
Through the RTA’s Connect Paratransit and On-Demand programs, GoRide Health is now serving residents of the City of Dayton, Montgomery County and western Greene County who are unable to access other transportation options or need first- and last-mile solutions for existing fixed route transportation.
GoRide’s non-emergency medical transportation offers on-demand service that is especially useful for those in wheelchairs or who have other special needs, Ford claims. All drivers are HIPAA compliant and professionally trained to safely assist passengers. To enable efficiency, GoRide uses Ford software to automatically dispatch and pool rides with average wait times of 10-20 minutes, even for wheelchair transport. GoRide also uses data analytics to help payers identify where transportation gaps may exist, so that organizations can target where services are most needed.