Tag Archives: customer satisfaction

Chevrolet Volt Leads New Owner Satisfaction Report. Again

For the second straight year, virtually all owners of the Chevrolet Volt hybrid said they would buy one again. Fully 92% of respondents who own GM’s Volt – much decried by anti-government extremists – said they would definitely buy it again. This earned the $40,000 four-seat car the distinction of being the top-scoring model in the latest Consumer Reports Owner Satisfaction Survey. Continue reading

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China Sales Satisfaction Down. Audi, Nissan, Hyundai Lead

There is a decline in customer satisfaction in China as experienced salespeople are in short supply as auto dealerships continue to expand. Coupled with the slow down in Chinese vehicle sales this year, there is a “notable deterioration” in overall sales satisfaction among new-vehicle owners in China. Continue reading

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Japanese Makes Take Top Three Spots in China Customer Satisfaction

The Japanese, led by Guangqi Honda, took the top three ratings in the 2012 China Customer Service Index. Honda – and its government-mandated local partner – was followed by Dongfeng Honda Automobile and GAC Toyota. Dongfeng took five out of the first ten spots in the latest quality survey. Continue reading

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Toyota Leads 2012 Vehicle Dependability Report

The highest initial quality ratings of 2009 model year vehicles has now resulted in historically high levels of vehicle dependability in 2012. Overall vehicle dependability in 2012 averages 132 problems per 100 vehicles, an improvement of 13% from the 2011 … Continue reading

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New Vehicle Sales Satisfaction Improves from 2010

Satisfaction with the new-vehicle sales process has improved from 2010, according to a new study released today. All sales satisfaction measures improved “notably” from 2010, with the greatest increase in the delivery process, despite the fact that the average length of time to complete the delivery portion of a new-vehicle sale has increased by four minutes to an average of 32 minutes in 2011. Continue reading

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Initial Quality in China Achieves Historic High – Japanese Lead

Overall initial quality of vehicles sold in China averages 162 PP100 (problems per 100) in 2011. This is the lowest problem rate recorded since the inception of the study in 2000, according to J.D. Power Asia Pacific. Not surprisingly, models from Japanese brands, as a whole, have the lowest problem incidence in the China market in 2011 with an average of 108 PP100. Continue reading

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Honda Ranks First for Automaker Website Satisfaction

Honda’s website ranks the highest among new vehicle shoppers, according to an automaker website evaluation study just released. Honda had the highest with a score of 836 on a 1,000-point scale, and performs particularly well in information/content, navigation and speed measures, according to J.D. Power and Associates. Continue reading

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Redesigned Models Offer Automakers the Best Chance to Increase Buyer Consideration

A redesigned new model is an automaker’s best opportunity to change the perceptions of the past, according to a new study released today that analyzes the reasons auto buyers fail to consider – or avoid – particular models when shopping for a new vehicle. Continue reading

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Detroit Three Continue to Trail Import Brands on Customer Retention Rates. Conquest Rates Are Up Slightly

While customer retention rates among Detroit Three brands as a whole have improved slightly from 2009, domestic makers still trail import brands when an existing vehicle owner considers purchasing the same brand again. Continue reading

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