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New Vehicle Sales Satisfaction Improves from 2010

Satisfaction with the new-vehicle sales process has improved from 2010, according to a new study released today. All sales satisfaction measures improved “notably” from 2010, with the greatest increase in the delivery process, despite the fact that the average length of time to complete the delivery portion of a new-vehicle sale has increased by four minutes to an average of 32 minutes in 2011. Continue reading

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